For optimal results, charging time for a full battery is 6-8 hours. We recommend you fully charge your battery at least once a day to be able to get the best use of your battery life. If you have split shifts during the day, you can always recharge the battery in between use for more riding hours of use.

Please advise to one of our team members as soon as possible so we can arrange a technician to take care of your bike. Don’t worry, we will come to you as soon as possible! If we are unable to fix your bike on the spot we will give you a replacement until we can solve the issue, that way you don’t lose work time and you can get back on the roads !

Our technician usually schedules maintenance for every 4-5 weeks, however this is especial to every bike and depends on how functional your bike is after a couple weeks of use. If you feel anything is a little off before this time, please contact our team members and we will arrange a maintenance for a time best suited for you!

As stated before, the maintenance is FREE of charge. Our bike technician will do everything to leave your bike feeling like new. The services included in the maintenance are chain cleaning, lubrication, gear adjustment, brake replacement and maintenance, tire pressure. 

We consider any damage outside of regular wear and tear  as additional damage that is not covered in the rental  plan, according to the procedure for part replacement, you will incur in a fee for the cost of the part that is needed to be replaced as new. We are considerate of the fact that accidents happen, and will try to find a way to settle at the best price or avoid replacement where possible.

Bonds are 100% refundable. They can be used as at the end of a rental to pay for any damages incurred during the rental time

At the time being there isn’t an insurance company in Australia that covers theft and damage insurance for deliver partners, we are working hard to find the best solution and offer our customers insurance. If your bike is stolen please report the event as soon as possible to our team members, and to police authorities to report the theft. You are held responsible for covering the cost of the bike and any accessories stolen, this is why it’s so important to use proper bike locking practices we provide you with at the start of your lease, this will minimise the chances of this event happening.